FAQs
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find an answer, please get in touch with us and we will get back to you as soon as possible.
What is the Return & Refund Policy?
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
How can I exchange the product?
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orientalwhispers88@gmail.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Lost or Damaged Items
We are not responsible for lost or damaged items during shipping. If your item arrives damaged, please contact us immediately so we can resolve the issue.
Contact Us
If you have any questions about our return and refund policy, please contact us at orientalwhispers88@gmail.com.